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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tonya Sloans

Tonya Sloans

July 2, 2026

5  out of  5
rating by Tonya Sloans
"Stellar customer service from Karen every time!"
We responded:
"Hi Tonya, Thank you so much for letting us know you got great service from our 19-year veteran team member, Karen! We love our policyholders! Jimmy"
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Miss Keisha

July 1, 2026

5  out of  5
rating by Miss Keisha
"I often deal with Karen and I must say she is a delight! She is very professional and extremely courteous. Ms. Fenedick's energy is ALWAYS positive. Karen is great with her "friendly reminders" and replies to requests promptly. She makes every interaction as easy as possible. Keep up the great work Karen!"
We responded:
"HI Keisha, Thank you so much for the glowing review for our team member, Karen. She always says that staying positive is the only way to be! Jimmy"
Profile photo of Majda V.

Majda V.

June 30, 2026

5  out of  5
rating by Majda V.
"I just finished a phone call with Karen Fenedick. As always, Karen continues providing the human touch that we long for in the computerized world! Thank you!"
We responded:
"Hi Majda, Wow, what a lovely review for our team member, Karen. Thank you so much for letting us know! We love providing great service to our policyholders and that's why we're your Good Neighbor! Jimmy"
Profile photo of Shanquetta Butler

Shanquetta Butler

June 25, 2026

5  out of  5
rating by Shanquetta Butler
"karen was ABSOLUTELY amazing!
she was able assist me on updating a mutual client mortgagee clause. she was very patient and understanding (:
thanks again for all you do!"
We responded:
"Hi Shanquetta, Wow! Thank you so much for the rave review about Karen! Yes, she's got 19 years of experience & knows just what to do when you call in with a Mortgage change request. Jimmy"
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Tony

June 24, 2026

5  out of  5
rating by Tony
"Karen and all of Jimmy Reid's staff have consistently provided peace of mind. I have been a happy customer for 20+ years. I did have an unfortunate fire event at on my property and State Farm exceeding all expectations in mobilizing its team of professionals to bring order to chaos. I couldn't be happier with my experience with Jimmy, Karen and the rest of the State Farm team. Thank you!"
We responded:
"Hi Tony, Wow! Thank you for the wonderful review for Karen and the entire Jimmy Reid State Farm team. Thank you also for mentioning the great experience you had with a recent claim that you experienced. We are always here to help! Jimmy"
Profile photo of Richard Ross

Richard Ross

June 23, 2026

5  out of  5
rating by Richard Ross
"Excellent knowledgeable service from Karen!
Lovely personality and easy to work with too.
Worked with me to get me exactly what I needed, insurance wise. We definitely recommend her !"
We responded:
"Thank you, Richard! We're so happy to hear Karen’s expertise and warm personality stood out during your experience. She's always committed to delivering excellent service with a personal touch. Thanks again for your kind feedback! Jimmy"
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Arlene Mallet

June 22, 2026

5  out of  5
rating by Arlene Mallet
"I have worked with Jimmy Reid for many years. My insurance account representative is Karen Fenedick. Over the years, Karen has consistently demonstrated professional care, and prompt response with excellent results!

Highly recommend Jimmy Reid‘s office and specifically Karen!"
We responded:
"Hi Arlene, wow! Thank you so much for the wonderful review for our team member, Karen. She's been with State Farm 19 years and prides herself on giving her policyholders the service our policyholders expect & deserve. Thank you! Jimmy"
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Manish Singh

June 11, 2026

5  out of  5
rating by Manish Singh
"Great group super responsive"
We responded:
"Hi Manish, thank you so much for a wonderful review! We appreciate it! Jimmy"
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Bryn Blanchard

June 9, 2026

5  out of  5
rating by Bryn Blanchard
"Dawn is super friendly and helpful!"
We responded:
"Hi Bryn, Thank you for the kind words about our Team Member, Dawn! She loves to help our policyholders! Jimmy"
Profile photo of Gisele Djampoh

Gisele Djampoh

May 22, 2026

5  out of  5
rating by Gisele Djampoh
"Dawn is patient and knowledgeable. She is thorough and gives great advice on insurance."
We responded:
"Hi Gisele, thank you so much for letting us know how pleased you were with Dawn! We appreciate it so much. Jimmy"
Profile photo of Jim Valiga

Jim Valiga

May 22, 2026

5  out of  5
rating by Jim Valiga
"Karen was very helpful and took considerable time to thoroughly go over our policies to make sure all the details and options were correct."
We responded:
"HI Jim, that's great news! Karen prides herself on using her 19 years of experience with State Farm to make sure you get the exact coverage that you need. Thanks for letting us know. Jimmy "
Profile photo of Chad Klages

Chad Klages

May 20, 2026

5  out of  5
rating by Chad Klages
"Karen at State Farm has been fantastic to work with. She is always responsive, professional, and incredibly helpful whenever we need documents, information, or assistance. Everything is handled quickly and efficiently, and she makes the entire process easy and stress-free.

What stands out most is her communication and willingness to go above and beyond for her clients. It’s clear she genuinely cares about providing great service. I would highly recommend Karen to anyone looking for a knowledgeable and reliable insurance agent."
We responded:
"HI Chad, Wow! What a wonderful review for our Team Member, Karen. She's got 19 years of State Farm experience & loves to make things easy for our policyholders! Thank you for letting us know about your great experience! Jimmy"
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Justin Stanfield

May 14, 2026

5  out of  5
rating by Justin Stanfield
"Karen is great! She is always very quick to respond to any request. I just had to deal with an issue, and she was on top of it."
We responded:
"Hi Justin, thank you for the wonderful review for Karen! This is where her 19 years of State Farm experience comes in handy! Jimmy"
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Erwin Maier

May 12, 2026

5  out of  5
rating by Erwin Maier
"Jimmy’s office has been absolutely outstanding. Their team is always responsive, professional, and incredibly helpful whenever I have questions or need assistance. They are approachable, reliable, and genuinely care about their clients, which makes the entire insurance process feel easy and stress-free. It’s rare to find an insurance office that combines efficiency with such excellent customer service. Highly recommend Jimmy and his team to anyone looking for dependable, trustworthy insurance support."
We responded:
"Hi Erwin, wow, what an amazing review of the Jimmy Reid Team! We are so pleased to hear that you had a great experience with our office! Jimmy"
Profile photo of Chris Pletcher

Chris Pletcher

May 11, 2026

5  out of  5
rating by Chris Pletcher
"Karen is always prepared with the information I need, gives good advice, and is very professional and pleasant to work with."
We responded:
"HI Chris, Thank you so much for the great review for our Team Member, Karen. She's been with State Farm 19 years & loves to help our policyholders with their insurance. Jimmy"
Profile photo of Michelle Chernoff

Michelle Chernoff

May 4, 2026

5  out of  5
rating by Michelle Chernoff
"Easy experience to change insurance"
We responded:
"Hi Michelle, we are so glad that you found it easy to update your insurance! It's our goal to make things smooth & seamless! Jimmy"
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Patricia Spann

April 30, 2026

5  out of  5
rating by Patricia Spann
"Account Representative Karen Fenedick, in Jimmy Reid's State Farm office, was very thorough and helpful in reviewing our homeowoner's policy for replacement value. She provided great customer service!"
We responded:
"HI Patricia, Wow, thank you so much for the great review for our Team Member, Karen. She's been with State Farm for 19 years & prides herself on being thorough. Jimmy"
Profile photo of Alex Echeandia

Alex Echeandia

April 29, 2026

5  out of  5
rating by Alex Echeandia
"Karen was super helpful on getting me what I need to help our client complete his refi. She was quick, professional and courteous."
We responded:
"HI Alex, How very nice of you to post a great review for Karen. She is happy to provide prompt documents so you can manage your business efficiently! Jimmy"
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Kempes Jean

April 24, 2026

5  out of  5
rating by Kempes Jean
"⭐⭐⭐⭐⭐
I’m just getting started working with Jimmy Reed State Farm Insurance, and I’ve had a great experience so far. I especially want to recognize Dawn, she is amazing. She is responsive, knowledgeable, detail-oriented, and always goes the extra mile for clients. She returns calls promptly, follows up consistently, and genuinely works hard to help clients find the lowest insurance costs possible.
As a mortgage lender, I especially appreciate how Dawn helps when debt-to-income ratios are tight. She looks for ways to bring insurance costs down to help make deals work, which is invaluable.
This branch has been a great partner to work with, and I highly recommend them. If you’re looking for someone experienced who will take care of your clients, reach out to Dawn, she’s fantastic.
Kempes Jean
Branch Manager
Home spire Mortgage"
We responded:
"Hi Kempes, Thank you so much for your wonderful review for Dawn. She's committed to helping mortgage lenders with their clients. -Jimmy R"
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John Stavar

April 23, 2026

5  out of  5
rating by John Stavar
"Karen was exceptional in explaining details of our policies. I highly recommend her for all your insurance needs. She was great in getting the most for our dollar!

."
We responded:
"Hi John, thank you so much for the wonderful review for our team member Karen. She's got 19 years of State Farm experience to help our policyholders. Jimmy"
Profile photo of Tal Barzilay

Tal Barzilay

April 20, 2026

5  out of  5
rating by Tal Barzilay
"I truly recommend !"
We responded:
"Hi Tal, Thank you so much for your kind review! We appreciate it! Jimmy"
Profile photo of Matthew Simcock

Matthew Simcock

April 17, 2026

5  out of  5
rating by Matthew Simcock
"I had a great experience working with Karen. She professionally and efficiently completed my request and offered to help me in any other way."
We responded:
"Hi Matthew, thank you so much for your terrific review for our team member, Karen! She's always ready to help & we appreciate that you took the time to let us know. Jimmy"
Profile photo of Art Morrish

Art Morrish

April 17, 2026

5  out of  5
rating by Art Morrish
"Karen Fenedick is an amazing person to work with. She is helpful, knowledgable, and incredibly responsive! She really went the last mile to get me a rush quote. I have no hesitation about giving her a five star review."
We responded:
"Hi Art, What a wonderful review for our Team Member, Karen! She's really excited to help people who are buying new homes in our area. We are glad you had a great experience working with her! Jimmy"
Profile photo of Jibril Nuru

Jibril Nuru

March 31, 2026

5  out of  5
rating by Jibril Nuru
"Sarah is amazing! She’s friendly, knowledgeable, and quick to resolve issues. Our rental management company had a problem with our insurance coverage, and she solved it with just one email. Couldn't ask for better service—she's perfect"
We responded:
"HI Jibril, Thank you for the great review for our Team Member, Sarah! She certainly is a valuable member of the Jimmy Reid State Farm team! Jimmy"
Profile photo of Judith Schneider

Judith Schneider

March 30, 2026

5  out of  5
rating by Judith Schneider
"As a senior needing help with updating my home/auto policies, and not proficient on computer, I was fortunate enough to have Karen Fenedick assist me clearly every step of the way! Thank you again Karen!!"
We responded:
"Hi Judith, Thank you so much for the kind words for our Team Member, Karen! She prides herself on providing much needed assistance, so everyone gets the help they need. Jimmy"