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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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zav

June 9, 2025

5  out of  5
rating by zav
"Karen Fenedick provided excellent service in making the adjustments needed with our car insurance policy. Jeff Z"
We responded:
"Thank you for your feedback, Jeff! It's wonderful to hear that Karen provided excellent service during your recent visit. We strive for this level of service and are glad Karen met your expectations. If you need further assistance or have any questions, feel free to reach out at any time. We sincerely appreciate your support! – Jimmy "
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J Don

June 6, 2025

5  out of  5
rating by J Don
"I’d like to highlight the exceptional service provided by Jimmie Reid’s State Farm Team. Recently, I needed to make several policy adjustments, and Hope, a member of Jimmie’s team, went above and beyond to analyze our needs and recommend the best options for our family. My children also frequently reach out to the team for guidance, and they consistently receive knowledgeable, expert advice. It’s clear this team is deeply experienced in their field. We’re so grateful for their outstanding support and plan to stay with Jimmie Reid’s team for many years to come. Highly recommend!"
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Crystal P.

June 3, 2025

5  out of  5
rating by Crystal P.
"I had the pleasure of calling the office today and speaking with Karen about making a payment for one of our client's policies. Karen was very professional and friendly with assisting me to make the payment over the phone. She has great customer service. I really enjoyed speaking with her."
We responded:
"Thank you, Crystal, for the kind words! We're so glad you had a great experience speaking with Karen. She truly takes pride in providing professional, friendly service, and we're happy to hear she made the payment process smooth and pleasant for you. We'll be sure to share your feedback with her—she’ll appreciate it! Don't hesitate to reach out if we can assist you again. Jimmy"
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E Reizes

June 3, 2025

5  out of  5
rating by E Reizes
"On top of being highly knowledgable about various policies and insurance options, Karen is a delight to work with and extremely responsive to questions I had."
We responded:
"Thank you so much, E Reizes, for your kind words! We’re thrilled to hear that Karen’s knowledge and responsiveness made such a positive impression. She truly takes pride in providing exceptional service and making the insurance process as smooth and clear as possible. We appreciate your trust and are always here if you need anything in the future! Jimmy"
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Justin Volman

May 27, 2025

5  out of  5
rating by Justin Volman
"Dawn Fyock was extremely helpful throughout the process."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Dawn was able to provide such helpful support throughout the process. She truly goes above and beyond for our clients, and your feedback means a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out! Jimmy"
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TC Powers

May 21, 2025

5  out of  5
rating by TC Powers
"KD Bell has helped me so much in the last few weeks. I truly appreciate it."
We responded:
"Thank you for taking the time to leave a review, TC! We're so glad to hear that KD has been such a help to you recently. We appreciate your trust in our team and are always here to support you whenever you need it. Don’t hesitate to reach out if there’s anything else we can do! Jimmy "
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Areebah Rahman

May 20, 2025

5  out of  5
rating by Areebah Rahman
"Karen Fenedick helped me with my renter's insurance and she is great! She provided me different coverage options, without forcing one option or another. She also assisted in all changes related to my renter's insurance and made the process a breeze. She even checked in with me on the day of my move to make sure it went all right. Karen is awesome!"
We responded:
"Thank you so much for your kind words, Areebah! We’re thrilled to hear that Karen provided you with such a smooth and supportive experience. She’s truly dedicated to helping our customers feel informed and cared for every step of the way. We’re glad she could make your move a little easier and we’ll be sure to share your appreciation with her. Welcome to your new place! Jimmy"
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Ethan Z Simon

May 19, 2025

5  out of  5
rating by Ethan Z Simon
"I want to give a HUGE shout-out for Karen Fenedick, my insurance account rep with the Jimmy Reed State Farm agency, with whom I worked to secure coverage for a hard-to-insure Subaru Sambar Kei truck. From the initial contact through to the final successful obtaining of the coverage, she was engaged in the process and even helped work through the details of my complicated account with the MVA to ensure that everything was copacetic. Karen is very effective, knowledgeable and a great communicator - and I highly recommend her."
We responded:
"Thank you so much for the kind words and for giving Karen a well-deserved shout-out! We're thrilled to hear she was able to help you navigate the complexities of insuring your Subaru Sambar Kei truck and working with the MVA. Karen takes great pride in delivering thorough, knowledgeable service, and it's wonderful to see that reflected in your experience. We truly appreciate your recommendation and are grateful to have you as part of the Jimmy Reed State Farm family! Jimmy "
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cynthia harris

May 19, 2025

5  out of  5
rating by cynthia harris
"The Jimmy Reid Statefarm team is the only insurance company I have maintained insurance coverage with for over thirty years and recommend to family and friends. From auto, to home, to life, to catastrophe, my contact with them has always been positive and the team is sensitive to the needs of their customers in developing a policy that fits your cost and needs. One specific agent, Elizabeth, is above and beyond, and she’s my favorite. She is always calm, cordial, extremely knowledgeable, and resolves my issues in a timely and professional manner, asking questions I had not even thought of. Just recently she helped me with two separate issues (home and life) resolving both within less than 8 hours. It doesn’t matter who answers the phone, each and every one is a true professional. I am a customer for life and if you need assistance in the area of insurance needs/coverage you should give them a call. Trust me, you won’t regret it. Guess what: I have never met Jimmy Reid but I have received name and address stickers I used on my pencils and pens at work and holiday cards from the company. Maybe it’s time for you to start a new chapter!!"
We responded:
"Wow—thank you for being a loyal customer for over 30 years! Your thoughtful words mean the world to our entire team. We’re especially glad to hear that Elizabeth has consistently provided the top-tier service you deserve. She is indeed a gem, and we’re lucky to have her. Your story highlights exactly what we strive for: long-term relationships built on trust, responsiveness, and genuine care. Thanks again for your continued support and for sharing your experience—here’s to many more years together! Jimmy "
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Chelsey Smith

May 17, 2025

5  out of  5
rating by Chelsey Smith
"Karen Fenedick is absolutely wonderful!! She’s extremely helpful, knowledgeable, and always responds to my questions quickly and efficiently."
We responded:
"Thank you for the glowing review! We're so happy to hear that Karen has been a reliable and responsive resource for your insurance needs. She’s dedicated to making every customer interaction smooth and efficient, and it’s clear she’s done just that for you. We appreciate you taking the time to share your experience and look forward to continuing to serve you! Jimmy"
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David S

May 16, 2025

5  out of  5
rating by David S
"Karen has been great as my daughter’s State Farm agent in Maryland/Virginia. Upon graduating, she moved to the area and had to come off our insurance. She opted for State Farm because that is what we use in Tennessee and they have always been great for us. Karen has turned out to be just as great in her territory. She has helped get her step up in Maryland and then Virginia, navigating the maze of getting cars registered, titled, and insured in those states. She has helped her deal with renters insurance, roadside assistance, and rental cars. Always pleasant to work with and quick to respond to requests. She found her some discounts on her polices. Highly recommend!!!"
We responded:
"Thank you for the thoughtful review and for trusting us with your daughter’s insurance needs during such a big life transition! We’re glad Karen could be there every step of the way—from setting up coverage in two states to assisting with renters’ insurance and more. Your recommendation means a lot to us, and we’re so glad your daughter’s experience has mirrored the great service you’ve come to know from State Farm in Tennessee. We’re here whenever you or your family need us! Jimmy "
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Simi Suri

May 16, 2025

5  out of  5
rating by Simi Suri
"Working with Karen has been a pleasure. She is extremely efficient, knows the ins and outs of insurance policies, making it a breeze to make decisions with confidence and ease. Thanks, Karen, for your support and guidance in such critical decisions."
We responded:
"Thank you so much, Simi! We're thrilled to hear Karen made your experience so smooth and confident. Her deep knowledge and efficiency truly shine when it comes to navigating insurance decisions. We appreciate your trust and kind words! Jimmy"
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Alan Trammell

May 15, 2025

5  out of  5
rating by Alan Trammell
"Karen Fenedick was enormously helpful in helping me navigate several changes to my home and auto insurance needs! She patiently worked me through various options and made what could have been a headache a stress-free process. Many thanks!"
We responded:
"Thank you, Alan! We’re so glad Karen could make a potentially stressful process feel effortless. She takes great pride in providing patient, thorough support to clients like you. We appreciate your thoughtful review! Jimmy "
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Tommy Smith

May 8, 2025

5  out of  5
rating by Tommy Smith
"Karen Fenedick is very professional and a pleasure to work with!"
We responded:
"Thank you for sharing your experience with us, Tommy! I'm happy to hear that Karen was a pleasure to work with! Please know that you can reach out any time you need assistance! Jimmy"
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Richard Ross

May 5, 2025

5  out of  5
rating by Richard Ross
"Excellent knowledgeable service from Karen! Lovely personality and easy to work with too."
We responded:
"Thank you, Richard! We're so happy to hear Karen’s expertise and warm personality stood out during your experience. She's always committed to delivering excellent service with a personal touch. Thanks again for your kind feedback! Jimmy"
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Joyce R

May 5, 2025

5  out of  5
rating by Joyce R
"Working with Karen has been a great experience for me over the past few years. I particularly appreciate her expert guidance and support during my recent policy review. When I was faced with rising costs and plan changes, Karen took the time to thoroughly explain my options and helped me make informed decisions about my bundled insurance policy. Her professionalism and attention to detail gave me confidence in my choices, and I'm grateful for her help in finding the right coverage for me."
We responded:
"Thank you, Joyce! It means a lot to hear how Karen’s professionalism and attention to detail made a difference during such an important policy review. She’s committed to guiding clients with care and clarity, and we truly appreciate your continued trust over the years! Jimmy "
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Stephanie Yuan

April 30, 2025

5  out of  5
rating by Stephanie Yuan
"Worked with Karen on Jimmy’s team. She was incredibly responsive and we appreciated how easy the process was with her!"
We responded:
"Thank you so much for your kind words, Stephanie! We're thrilled that working with Karen made the process smooth and easy for you. We truly appreciate you taking the time to share your experience! Jimmy "
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Charles Yoo

April 29, 2025

5  out of  5
rating by Charles Yoo
"Very prompt, professional and courteous"
We responded:
"Thank you, Charles! We truly appreciate your kind words. We're glad to hear you found our service prompt and courteous. It was a pleasure working with you! Jimmy"
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koorosh zargaroff

April 25, 2025

5  out of  5
rating by koorosh zargaroff
"State Farm is a great insurance company. In my opinion this office has friendly group, and always there for you"
We responded:
"Thank you so much for your kind words, Koorosh! We're thrilled to hear that you feel supported by our team. We’re always here to assist you and appreciate your support! Jimmy "
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Herbert Wong

April 15, 2025

5  out of  5
rating by Herbert Wong
"I have worked with Karen Fenedick (with Jimmy Reid's State Farm Office) for several years now. Karen just helped me update my umbrella insurance coverage. As always, she is thorough, detailed-oriented, and professional. Truly a delight to work with for all your insurance needs!"
We responded:
"Thank you so much for your thoughtful review, Herbert! We’re happy to hear about your continued positive experiences with Karen. We appreciate your support over the years and look forward to continuing to serve your insurance needs. Jimmy"
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Ian Smith

April 11, 2025

5  out of  5
rating by Ian Smith
"Excellent service! Thank you!"
We responded:
"Thank you so much for the wonderful review, Ian! We truly appreciate your kind words, and I'm so glad you were happy with the service. Don't hesitate to reach out if you ever need anything else! Jimmy"
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Jolene Barnes

April 11, 2025

5  out of  5
rating by Jolene Barnes
"Working with Karen Fenedick was such a pleasure! Very quick."
We responded:
"Thank you so much for your kind words, Jolene! It was truly a pleasure working with you as well. I'm so glad the team could provide quick and helpful service. If you ever need anything, don’t hesitate to reach out! Jimmy"
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Amet Seitibraimov

April 10, 2025

5  out of  5
rating by Amet Seitibraimov
"Dawn was super helpful with getting my car insurance sorted—she made the whole thing easy and way less stressful than I expected. She is really an expert and found me a great deal too!"
We responded:
"Thank you for the awesome review, Amet! We're so glad Dawn made the process smooth and stress-free for you—that's exactly what we aim for. We'll be sure to pass along your kind words to her. Enjoy your new coverage, and don’t hesitate to reach out if you need anything else! Jimmy"
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Cara Sutton

April 8, 2025

5  out of  5
rating by Cara Sutton
"I speak with a lot of insurance agent. But, Karen Fenedick is top notch! You can hear it in her voice over the phone, she really cares! Thank you for all you do!!"
We responded:
"Thank you so much for the kind words! We're thrilled to hear that Karen made such a great impression. Her dedication and professionalism really do shine through, and it means a lot to know she's made such a positive impact. We truly appreciate you taking the time to share your experience! Jimmy"
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Sarah Schooler

April 4, 2025

5  out of  5
rating by Sarah Schooler
"Karen F is soooooo wonderful. Responsive, patient, thorough, calm, a good communicator - so glad she is my representative!!!"
We responded:
"Thank you so much for your kind words, Sarah! We're thrilled to hear that Karen has made such a positive impact on your experience. If you ever need anything else, don’t hesitate to reach out—we’re always here for you! Jimmy"